Refund and Returns Policy
Last updated: 06 Nov 2025
1. Return Window & Eligibility
We accept returns and replacements within 7 calendar days from the delivery date for the following reasons:
Eligible return reasons include:
Product is defective, damaged, or not as described
Wrong product received
Ordered the wrong item / Change of mind (unused and in original packaging)
Return shipping:
If the return is due to our error (wrong, damaged, or defective item), shipping is free (paid by us).
For change-of-mind or wrong-item orders, the customer pays one-way shipping.
Refund/Replacement:
You can choose between a replacement or a full refund to your original payment method.
Refunds are processed after inspection and approval.
2. Conditions for Returns
- Product must be unused, in original condition and packaging.
- All accessories, manuals, and documentation must be included.
- Proof of purchase (order confirmation/receipt) is required.
3. Non‑returnable Items (Unless Defective)
- Custom‑configured or personalized items
- Activated software/licenses or opened consumables
- Items damaged by misuse, unauthorized repairs, or accidents
- Color variance due to screen settings alone
4. How to Start a Return
- Email info@easytracktech.in(or your correct email) with:
- Order ID, item(s), reason for return
- Photos/videos for damaged/defective claims
- Order ID, item(s), reason for return
- We reply within 1 business day with an RMA number and shipping instructions.
- Pack securely, write the RMA on the parcel label, and ship via the instructed method.
Local returns (India): We may direct you to a nearby branch.
International returns: We coordinate with the official brand/service center if needed.
5. Shipping Costs
Scenario | Who Pays Return Shipping? |
Wrong/damaged/defective item (our error) | Seller (EasyTrackTech) |
Customer remorse (changed mind, etc.) | Customer (one-way) |
6. Refunds
- Issued only if a replacement is not possible (or if you request a refund).
- Processing time: 7–14 business days after we receive and inspect the item.
- Refund method: Original payment method. Bank/card posting times may vary.
- If a return is rejected (e.g., used item, missing parts), we will contact you about next steps (reshipment at your cost, partial refund, etc.).
7. Contact Information
Technowave ID Systems (P) Limited
- First Floor, Unit No. 1 J, Phase I, Carnival Infopark, Kakkanad, Kochi, Kerala, India -682042
📧 Email: salesindia@technowavegroup.com
📞 Phone: +91 484 241 5757 / 5858 / 5959
Last updated: 22 July 2025
1. Return Window & Eligibility
We accept returns/replacements within 30 calendar days from the delivery date in the following cases:
- Wrong, damaged, or defective product (our fault)
- Return shipping: Free (paid by us)
- Resolution: Replacement or full refund (your choice)
- Return shipping: Free (paid by us)
- Change of mind / ordered the wrong item (“remorse”)
- Item must be unused, in original packaging, with all accessories/manuals.
- Return shipping: Customer pays one-way
- Refund: Original payment method after inspection
- Item must be unused, in original packaging, with all accessories/manuals.
Products returned outside the 30‑day window or not meeting the conditions below may be rejected
- Wrong, damaged, or defective product (our fault)
Products returned outside the specified timeframe or not meeting the conditions below may not be accepted.
2. Conditions for Returns
- Product must be unused, in original condition and packaging.
- All accessories, manuals, and documentation must be included.
- Proof of purchase (order confirmation/receipt) is required.
3. Non‑returnable Items (Unless Defective)
- Custom‑configured or personalized items
- Activated software/licenses or opened consumables
- Items damaged by misuse, unauthorized repairs, or accidents
- Color variance due to screen settings alone
4. How to Start a Return
- Email info@easytracktech.in(or your correct email) with:
- Order ID, item(s), reason for return
- Photos/videos for damaged/defective claims
- Order ID, item(s), reason for return
- We reply within 1 business day with an RMA number and shipping instructions.
- Pack securely, write the RMA on the parcel label, and ship via the instructed method.
Local returns (India): We may direct you to a nearby branch.
International returns: We coordinate with the official brand/service center if needed.
5. Shipping Costs
Scenario | Who Pays Return Shipping? |
Wrong/damaged/defective item (our error) | Seller |
Customer remorse (changed mind, etc.) | Customer (one-way) |
6. Refunds
- Issued only if a replacement is not possible (or if you request a refund).
- Processing time: 7–14 business days after we receive and inspect the item.
- Refund method: Original payment method. Bank/card posting times may vary.
- If a return is rejected (e.g., used item, missing parts), we will contact you about next steps (reshipment at your cost, partial refund, etc.).
7. Contact Information
Technowave ID Systems (P) Limited
- First Floor, Unit No. 1 J, Phase I, Carnival Infopark, Kakkanad, Kochi, Kerala, India -682042
📧 Email: salesindia@technowavegroup.com
📞 Phone: +91 484 241 5757 / 5858 / 5959
Last Updated: [20-May-2024]
At Easytracktech.in, we strive to provide high-quality electronic products and excellent customer service. We understand that sometimes issues may arise with your purchase. This Return Policy outlines the conditions under which returns and replacements are accepted.
1. Eligibility for Returns
We accept returns and provide replacements only under the following conditions:
- Wrong or Damaged Products: If the product you receive is incorrect or damaged, you may request a return or replacement within three days of receiving the product.
- Faulty or Defective Products: If the product you receive is faulty, defective, or not working properly, you may request a return or replacement within three days of receiving the product.
- Request for Refund: Requests for refunds must be submitted through our customer service team. We do not initiate refunds directly from our website.
2. Process for Returns and Replacements
- Contact Customer Service: If you encounter an issue with your product, please contact our customer service team at salesindia@technowavegroup.com or +91 484 241 5757 / 5858 / 5959 to initiate the return process.
- Country-Specific Branches: If you are located in a country where we have a branch, we will guide you to the respective branch for further assistance.
- International Returns: If you are located in a country where we do not have a branch, we will coordinate with the official brand of the product to handle the replacement.
3. Conditions for Returns
To qualify for a return or replacement, the following conditions must be met:
- The product must be faulty, defective, not working properly, incorrect, or damaged.
- The product must be returned in its original packaging, including all accessories, manuals, and documentation.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
4. Non-Returnable Items
We do not accept returns or provide refunds for the following reasons:
- Mistakenly Bought Items: Items purchased by mistake.
- Wrong Color: Items received in a different color than expected.
- Other Reasons: Any reasons other than the product being incorrect, damaged, faulty, or defective.
5. Timeframe for Returns
You must request a return within three days of receiving the product. Requests made after this period will not be accepted.
6. Shipping Costs
- Return Shipping: You are responsible for the shipping costs associated with returning the product to us or the designated branch/office identified by us.
- Replacement Shipping: We will cover the shipping costs for sending the replacement product to you.
7. Inspection and Approval
- Once we receive the returned product, it will be inspected to verify the issue.
- If the product is found to be incorrect, damaged, faulty, or defective, we will process the replacement or coordinate with the official brand for the replacement.
8. Contact Us
If you have any questions or need assistance with a return, please contact our customer service team:
Technowave ID Systems (P) Limited
Address: First Floor, Unit No. 1 J, Phase I, Carnival Infopark, Kakkanad, Kochi, Kerala, India -682042
Email: salesindia@technowavegroup.com
Phone: +91 484 241 5757 / 5858 / 5959
